EA has denied that those planning to force through a refund with their banks would see their Origin accounts banned. Good news? The mega publisher confirmed it does not offer refunds to those who bought the digital version of the game.
A Norwegian Eurogamer reader who was denied a refund got in touch to tell us of his experience with an EA customer service representative.
Yesterday Tom Reiertsen contacted EA Help to request a refund for the game, which he purchased through Origin, but was denied.
After he threatened to claim a refund charge on his credit card by reporting the transaction as fraud he was told it may affect the status of his Origin account. A transcript of the chat is below:
info: You are now ready to chat with Brian.
you: Hi
you: I would like to request a refund for the game SimCity that I bought on Origin. I cannot play the game because of consistent server issues. I deem the Product not working and by Norwegian Consumer laws I request a full refund and that the game is removed from my Origin Account.
you: Hello?
Brian: Hi. Thank you for contacting EA help, how may I help you?
you: I would like to request a refund for the game SimCity that I bought on Origin. I cannot play the game because of consistent server issues. I deem the Product not working and by Norwegian Consumer laws I request a full refund and that the game is removed from my Origin Account.
Brian: I am very sorry to hear that, do you have a digital or physical copy?
you: I have a digital copy
Brian: And you have already downloaded the game?
you: Yes, I preordered the game on 06.03.2013 and it was preloaded yesterday
you: I have been unable to play it because of server issues.
Brian: I apologize but we are unable to offer a refund on digital downloads. This is part of the terms of service found at the following link
http://www.ea.com/terms-of-service Section 5, 9 discusses the refunds. You can find specific details by pressing CONTROL + F and searching for the key word "Refund". We are working on the servers and they are getting more stable. The game just released so I appreciate your patience. am sorry that we can not issue this refund. Is there anything else I could help you with today?
you: I am sorry, but this is unacceptable. Are you aware that you are in Clear violations of Norwegian Consumer laws? It is illegal to sell or advertise a defective Product Norway and not offer refunds if it is broken
you: What is the address and phone number of Your Norwegian Offices? I am going to report this to the consumer affairs Office, and would like this information for my report.
Brian: Norway 21 08 17 06 +47 21 08 17 06 Norwegian: 8AM-5PM GMT, Monday through Friday. That is all of the information I have for you at this time.
Brian: Because you have already downloaded the game we are not able to refund you for the product. But the servers will be fixed soon. I can promise you that.
you: Also,
I will claim the charge on my credit card as fraud and have my bank follow through on this.
you: Your assurance of the server issues is of no concern to me, I have zero tolerance for issues like this.
Brian:
If you do that it is possible that action will be taken against your origin account.
you: You have taken my Money an not delivered the promised Product.
Brian: I am very sorry, but the product will be fixed.
you:
Is that a threat? What kind of action, I have other games there that is not affected.
you:
Are you actually saying that you will Block my other games If i report this sale as fraud?
you: I want to be assured that my other Origin games will not be affected
Brian:
If you claim a fraud charge against origin you face a chance of your account having action taking against it. I am very sorry, but you can not claim a charge back against that.
you:
Of course I can, if you sell me a Product that is not working, it is clearly fraud. I will let this rest for a week, if the Product is yet not delivered to me in working order, I will claim that this is a fraudulent transaction.
Brian:
If you do that your account will face action. Please have patience and give it sometime.
Brian: Thank you for contacting EA. Is there anything else I can help you with today?
you: No, thank you for nothing. I am disgusted that you can even think of threatening to Block my Origin account over this when it is you who are clearly in the wrong. Appalling.
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Сообщение от Cregster
Скорее всего, жадный EA выпустит это аддоном. И еще, очень-очень плохо, что на карте не все города входят в единую систему. Допустим, на карте, на которой мы играем, mixei.ru, по-моему 14 участков. Но помогать я могу только ближайшим соседям. Очень хотела бы помочь электричеством zarael, но пишут, что города не связаны дорогой. 
